Safe2Pay - Frequently Asked Questions

General
In-store
Online
Hotel solutions
Pricing

 

Why should I trust Safe2Pay?

Although you may not have heard of Safe2Pay, we have been working incredibly hard to create one of the most secure payment ecosystems available in the market today.So that we can offer you the most secure payment products and services, we have partnered with these widely known, recognisable brands; Optus, Oracle and Ingenico.

We are PCI DSS Level 1 compliant hosting provider.

Our ACN number is 611 437 391.

We are also an agent for Visa (BID: 10078268) & MasterCard (Partner ID: SPR-68706)

 

What does being a Gold Partner of Oracle mean?

 

What does Safe2Pay’s partnership with Westpac mean?

 

What does Safe2Pay’s partnership with Optus mean?

 

What does Safe2Pay’s partnership with Ingenico mean?

 

What are Tokenised Payments?

Tokenised Payments are when a proxy card number is used instead of the user’s actual card details. This radically reduces any chance of card fraud taking place as a tokenised card number only works when it reaches its final destination.

If someone was to steal a user’s tokenised card number, it would be useless. It’s like trying to use tokens from a games arcade at a department store – it wouldn’t be accepted.

 

Can any business sign-up with Safe2Pay?

Theoretically speaking, yes.

Realistically, no. The ones we can’t legally take on are certain businesses which are considered as “risky” or un-ethical by Westpac’s authorisation standards. These are mostly businesses involved in or related to adult services or products, tobacco/smoking, health supplements and ticketing services.

 

EFTPOS Terminal

 

What is integrated EFTPOS?

Integrated EFTPOS enables your EFTPOS machine to ‘talk’ directly to your stores POS system. Among other things, this mean you won’t have to input the price twice.

 

How are Safe2Pay’s quotes estimated?

 

Do I need to change banks?

 

What are the advantages of having a Westpac business bank account?

 

What payment types are accepted?

 

What is Dynamic Currency Conversion?

DCC is a service that gives the customer a choice to pay in AUD or their local currency. For a customer it’s handy as it takes the guessing and converting out of how much AUD they’ve spent. This way, the customer feels confident that they weren’t unfairly charged.

For a merchant this means less chargeback disputes from disgruntled customers

 

Does the EFTPOS terminal accept international payments?

Yes, they do. This will often incur a slightly higher transaction fee. Check Pricing FAQs.

 

How do I apply for Safe2Pay’s EFTPOS Terminal?

• Request a customized quote from our website or start a conversation through email, chat or phone.
• Upon receiving your quote, follow the link we send you and fill out the application form. If you’d like to discuss your, please contact us.
• If you would like to open a Westpac business bank account, please specify on the form.
• Submit form and wait approval.
• Upon your application being approved, we will organise a suitable time for delivery.

 

What information will I need to have ready before I apply?

 

How long does the application process take?

 

How does the EFTPOS terminal get delivered?

 

Will I have to pay a break-fee from my current EFTPOS provider?

 

Who do I call if I have a problem with my EFTPOS terminal?

 

What if Safe2Pay does not currently integrate with my POS System?

Alipay & WeChat Pay

 

What is Alipay?

Alipay is currently the world’s largest mobile payment platform. It was started by the Alibaba group and its founder Jack Ma. Although they are actively expanding, Alipay is predominantly used within China.

Alipay utilises QR codes to enable users to pay using only their mobile phone.

 

What is WeChat Pay?

 

What are the advantages of accepting these payments?

 

How is Safe2Pay able to accept these payments?

 

Who is CNPay?

 

What are the transactional costs of Alipay & WeChat Pay?

Please refer to our Pricing FAQs .

Virtual Terminal

 

What is a Virtual Terminal?

Good question. A Virtual Terminal is basically an online POS solution or EFTPOS Terminal. It allows you to input a customer’s card details manually and then process them as an electronic transaction.

This makes it ideal for merchants who would like to accept card payments, but do not have a physical store or regularly do business on the go.

 

How are quotes estimated?

 

What are the advantages of having a Westpac business account?

 

How secure is Safe2Pay’s Virtual Terminal?

 

What payment types are accepted?

 

Are international payments accepted?

Yes, they are. We accept over 110 currencies. This will often incur a slightly higher transaction fee. Check Pricing FAQs .

 

How do I apply for and use Safe2Pay’s Virtual Terminal?

• Request a customized quote from our website or start a conversation through email, chat or phone.
• Upon receiving your quote, follow the link we send you and fill out the application form. If you’d like to discuss your quote, please contact us.
• If you would like to open a Westpac business bank account, please specify on the form.
• Upon your application being approved, the payment gateway will be set-up within 48 hours and your log-in details will be sent to you, so you can access Safe2Pay’s Virtual Terminal Dashboard.
• Once you’ve received your log-in details, you’ll also be able to download and active Safe2Pay’s PocketPOS app, enabling you to use your mobile as a virtual terminal.

 

What information will I need to have ready before I apply?

 

How long does the application process take?

 

Who do I call if I have a problem with my Virtual Terminal?

 

What operating system does Safe2Pay’s PocketPOS run on?

 

Can anyone get Safe2Pay’s PocketPOS app?

Our Virtual Terminal app is exclusive to Safe2Pay customers only.

 

How safe is Safe2Pay’s PocketPOS?

Extremely secure. It utilises Safe2Pay’s Payment Gateway and tokenised payment system.

 

How do I log in to Safe2Pay’s PocketPOS?

 

What contactless payments are accepted by Safe2Pay’s PocketPOS?

Safe2Pay Dashboard/My Account

 

How do I access my dashboard?

On the homepage of our website in the top right corner you will see the “LOG IN” button. Click on this. Then input your username/email and password.

If it’s your first time logging in, input the username/email & password that we provide you. You will then be prompted to create a new password.

 

How do I get my login details?

 

What happens if I forget my login details?

 

Who else can access my dashboard?

 

Can I access my dashboard from any internet enabled device?

 

What can my dashboard tell me?

Your dashboard can be used to keep track of the money that goes in and out of your business, in-store and online. It allows you to view all purchases as daily, monthly or yearly spend. You can see what times you make most money, and what times you make least. You’re also able to filter payments down to the customer (using the last four digits).

You can also process refunds and set up recurring payments from your dashboard.

 

What if I have trouble using or understanding my dashboard?

Please contact us at 1800 723 327 or email us at support@safe2pay.com.au

Payment Gateway

 

How are quotes estimated?

Quotes are based off your monthly transactional volume and the industry you operate within. Please visit our Pricing FAQs for more info.

 

What do I need to start using Safe2Pay’s Payment Gateway?

 

What are the advantages of having a Westpac business bank account?

 

How secure is Safe2Pay’s Payment Gateway?

 

What payment types are accepted?

 

Are international payments accepted?

Yes, they are. We accept over 110 currencies. This will often incur a slightly higher transaction fee.Pricing FAQs

 

How do I apply for Safe2Pay’s Payment Gateway?

• Request a customized quote from our website or start a conversation through email, chat or phone.
• Upon receiving your quote, follow the link we send you and fill out the application form. If you’d like to discuss your quote, please contact us.
• If you would like to open a Westpac business bank account, please specify on the form.
• Upon your application being approved, the payment gateway will be set-up within 48 hours.

 

How long does the application process take?

If you already have an Internet Merchant Account, your merchant ID and Terminal ID, we can have the payment gateway up and running within 48 hours.

 

Who do I call if I have a problem with my Payment Gateway?

Please contact us at 1800 723 327 or email us at support@safe2pay.com.au

Hosted Payment Page

 

What is a Hosted Payment page?

A hosted payment page is a payments page that is hosted by an e-commerce payments provider. 
If you were to sign-up with Safe2Pay, when your customers click “pay now” or similar, they will be taken to our secure payments page (branded to your company website) where they can enter their card details and complete their purchase.

This is particularly good for merchants wishing to give their customers a convenient, online payment option. E.g. Medical practices, charities and professional services.

 

How are quotes estimated?

 

What are the advantages of having a Westpac business account?

 

How secure is Safe2Pay’s Hosted Payment Page?

 

What payment types are accepted?

 

Are international payments accepted?

Yes, they are. We accept over 110 currencies. This will often incur a slightly higher transaction fee. Check Pricing FAQs.

 

How do I apply for Safe2Pay’s Hosted Payment Page?

• Request a customized quote from our website or start a conversation through email, chat or phone.
• Upon receiving your quote, follow the link we send you and fill out the application form. If you’d like to discuss your quote, please contact us.
• If you would like to open a Westpac business bank account, please specify on the form.
• Upon your application being approved, the payment gateway will be set-up within 48 hours and Safe2Pay will create a Hosted Payment Page branded to your website.
• We will then send you the link, which you (or your developer) can implement on your website. Safe2Pay is happy to assist you with this for an extra fee.

 

What information will I need to have ready before I apply?

You will need;
• Internet Merchant facility (Merchant ID/Terminal ID)
• Business bank account
• Merchant ID
• Terminal ID
• ABN.
• Website URL
• Refunds & Privacy policy

 

How long does the application process take?

If you already have an Internet Merchant Account, Merchant ID, Terminal ID and necessary information, we can have the Payment Gateway and Hosted Payment Page up and running within 48 hours.

 

Who do I call if I have a problem with my Hosted Payment Page?

Please contact us at 1800 723 327 or email us at support@safe2pay.com.au

Safe2Pay Dashboard/My Account

 

How do I access my dashboard?

On the homepage of our website in the top right corner you will see the “My Account” button. Click on this. Then input your username/email and password.

If it’s your first time logging in, input the username/email & password that we provide you. You will then be prompted to create a new password.

 

How do I get my login details?

 

What happens if I forget my login details?

 

Who else can access my dashboard?

 

Can I access my dashboard from any internet enabled device?

 

What can my dashboard tell me?

Your dashboard can be used to keep track of the money that goes in and out of your business, in-store and online. It allows you to view all purchases as daily, monthly or yearly spend. You can see what times you make most money, and what times you make least. You’re also able to filter payments down to the customer (using the last four digits).

You can also process refunds and set up recurring payments from your dashboard.

 

What if I have trouble using or understanding my dashboard?

Please contact us at 1800 723 327 or email us at support@safe2pay.com.au

Hotel EFTPOS

 

What does being a Gold Partner of Oracle mean?

This means that we are an Oracle preferred Australian organisation for providing integrated EFTPOS solutions for their cloud applications and platform services.

 

What if I use Oracle, but not their cloud services?

 

What does Safe2Pay’s partnership with Westpac mean?

 

What does Safe2Pay’s partnership with Optus mean?

 

What does Safe2Pay’s partnership with Ingenico mean?

 

Can Safe2Pay integrate with any POS/Cloud Solutions other than Oracle?

Luckily, we’ve designed our EFTPOS terminals so that they can be updated and integrated with any POS System. We just need the right amount of time to develop and test. Get in contact with us at 1800 723 327 or email us at contact@safe2pay.com.au.

 

What is Dynamic Currency Conversion?

DCC is a service that gives the customer a choice to pay in AUD or their local currency. For a customer it’s handy as it takes the guessing and converting out of how much AUD they’ve spent. This way, the customer feels confident that they weren’t unfairly charged.

For a merchant this means less chargeback disputes from disgruntled customers and reduced customer lines due to faster payments.

 

How do I contact Safe2Pay?

Please contact us at 1800 723 327 or email us at contact@safe2pay.com.au.

FrontDesk App

 

Who is eligible for the FrontDesk App?

If you’re a hotel that would like to create a centralized location of all your offerings for your guests, then you are eligible. You’d also need to be signing up to either our EFTPOS or Payment Gateway payment solutions.

 

What does white-labelling mean?

 

What are the limitations of FrontDesk?

 

How long does creating the app specific to a certain hotel take?

 

How do I contact Safe2Pay?

 

How are quotes calculated?

Quotes are calculated based off a merchant’s monthly transaction volume, business type, and current industry. Other factors that may influence the fees are whether or not your business is seasonal or

 

Why are the prices for Hosted Payment Page, Virtual Terminal and the Payment Gateway all the same?

 

What is the $25 monthly service fee for?

 

What other charges could be involved when accepting payments online?

 

What other charges could be involved when accepting payments with EFTPOS?