Although you may not have heard of Safe2Pay, we have been working incredibly hard to create one of the most secure payment ecosystems available in the market today.So that we can offer you the most secure payment products and services, we have partnered with these widely known, recognisable brands; First Data, Oracle, Westpac and Ingenico.
We are PCI DSS Level 1 compliant hosting provider.
Our ACN number is 611 437 391.
We are also an agent for Visa (BID: 10078268) & MasterCard (Partner ID: SPR-68706)
This means that we are an Oracle preferred Australian organisation for providing integrated EFTPOS & Payment Gateway solutions for their cloud applications and platform services.
Safe2Pay’s partnership with First Data covers our Merchant Services solution for our EFTPOS and Payment Gateway services. Safe2Pay is able to give successful applicants merchant facility services, supported by First Data.
This means Safe2Pay is one of Westpac’s preferred third-party payment gateway.
Optus provides 3G connectivity for our EFTPOS Terminals.
Ingenico – a globally recognized manufacturer – provides the hardware for our state-of-the-art EFTPOS Terminals.
Tokenised Payments are when a proxy card number is used instead of the user’s actual card details. This radically reduces any chance of card fraud taking place as a tokenised card number only works when it reaches its final destination.
If someone was to steal a user’s tokenised card number, it would be useless. It’s like trying to use tokens from a games arcade at a department store – it wouldn’t be accepted.
Yes and No.
For EFTPOS, prospective customers must be eligible for a First Data merchant facility. The business must not be considered “risky” or unethical. If the industry you operate in experiences above-average amounts of fraud and an above-average amount of chargebacks, your business will be seen as “risky”. Due to this, businesses falling into this category will be required to pay a $200 establishment fee up front. This fee covers AML, KYC and Credit checks. If your business does not operate in a “risky” industry, the establishment fee will be waived.
For Payment Gateway solutions, if you already have an Online Merchant Facility (a.k.a. Internet Merchant Account) with an Australian bank, Safe2Pay will be able to onboard you within 48 hours of signing up. There are no establishment or set-up fees.
If you require a Payment Gateway and an Online Merchant Facility with Safe2Pay/First Data, you will need to go through the standard onboarding process which includes the aforementioned AML, KYC and Credit checks. If you operate within a “risky” industry you will also be required to pay the $200 establishment fee upfront. If your industry is not considered “risky”, this $200 establishment fee will be waived.
Integrated EFTPOS enables your EFTPOS machine to ‘talk’ directly to your stores POS system. Among other things, this mean you won’t have to input the price twice.
Quotes are based off your monthly transactional volume and the industry you operate within. For more information please go to our Pricing FAQs.
No, you do not have to change business bank accounts to get started. But please note that a merchant facility will need to be set-up with Westpac.
Safe2Pay can make sure our EFTPOS solution settles the money in your business account the next day.
By having a Westpac Business bank account, you’re are able to take advantage of same day settlement. For now, all other banks are next day.
MasterCard, Visa, JCB, Diners Club, American Express, Union Pay, Apple Pay, Samsung Pay, Google Pay, Alipay, WeChat Pay and Safe2Pay (coming soon).
DCC is a service that gives the customer a choice to pay in AUD or their local currency. For a customer it’s handy as it takes the guessing and converting out of how much AUD they’ve spent. This way, the customer feels confident that they weren’t unfairly charged.
For a merchant this means less chargeback disputes from disgruntled customers
Yes, they do. This will often incur a slightly higher transaction fee. Check Pricing FAQs.
• Request a customized quote from our website or start a conversation through email, chat or phone.
• Upon receiving your quote, follow the link we send you and fill out the application form. If you’d like to discuss your, please contact us.
• If you would like to open a Westpac business bank account, please specify on the form.
• Submit form and wait approval.
• Upon your application being approved, we will organise a suitable time for delivery.
• ABN
• Company details
• 3 months’ worth of business bank statements
• Settlement Bank account details
• Monthly/yearly transaction volume
• Average transaction size
• 100 points of ID (e.g. Driver’s Licence & Passport)
Including delivery, up to 14 days. This also depends on how responsive the merchant is i.e. how quickly they fill out the necessary forms.
Your Safe2Pay terminal/s will be delivered by one of our technicians. They will set up your terminal/s and stay around for a bit in case you have any questions. You will also have the option to receive a free tutorial.
Depending on your current EFTPOS provider you may have to pay a break-fee. If this is the case, Safe2Pay will pay this for you.
Please contact us at 1800 723 327 or email us at support@safe2pay.com.au
Because we are a payment technology company, Safe2Pay can integrate with any POS System. Please call us on 1800 723 327 to discuss your needs. Our terminals come ready installed with Oracle POS integration, so if you use MICROS, Opera or Simphony your terminals are already good to go.
Alipay is currently the world’s largest mobile payment platform. It was started by the Alibaba group and its founder Jack Ma. Although they are actively expanding, Alipay is predominantly used within China.
Alipay utilises QR codes to enable users to pay using only their mobile phone.
WeChat Pay is currently the world’s second largest mobile payment platform. It started as WeChat – a multi-purpose social media app developed by Tencent. It then offered WeChat Pay as it’s answer to Alipay. Although they are actively expanding, WeChat Pay is predominantly used within China.At its simplest form, WeChat Pay utilises QR codes to enable users to pay using only their mobile phone.
2018 is set to be the year that more Chinese tourists visit Australia than any other countries, while spending close to $13 billion per annum.
So, if you are a business that caters to a large number of Chinese customers, whether they are tourists or locals, you’ll be providing a familiar payment option. This can result in an overall increase in customer satisfaction and confidence in purchase.
By accepting Alipay & WeChat Pay you’ll also be allowing Chinese tourists to spend over their maximum withdrawal amount of AUD$22,000 while overseas. This is due to the payment staying within the Alipay or WeChat Pay payment ecosystem. This advantage would mostly apply to hotels, luxury brands or other specialty shops.
We’re very excited to have partnered with a 3rd Party providers of Alipay & WeChat Pay (CNpay & CN Pay– see below).
CNPay is a Sydney based partner of WeChat Pay and Alipay. They enable Australian merchants to accept Alipay and WeChat Pay payments, while providing other value-added services such as marketing and insights.
CNPay, like Safe2Pay, aim to help merchants grow their business – online and in-store. RoyalPay do this by connecting Australian merchants and Chinese consumers through convenient payment solutions.
Please refer to our Pricing FAQs .
Good question. A Virtual Terminal is basically an online POS solution or EFTPOS Terminal. It allows you to input a customer’s card details manually and then process them as an electronic transaction.
This makes it ideal for merchants who would like to accept card payments, but do not have a physical store or regularly do business on the go.
Quotes are based off your monthly transactional volume and the industry you operate within. Please visit our Pricing FAQs for more info.
By having a Westpac Business account, you’re are able to take advantage of same day settlement. For now, all other banks are next day.
Extremely secure. It utilises Safe2Pay’s Payment Gateway and tokenised payment system.
MasterCard, Visa, JCB, Diners Club, American Express (given you’ve organised with AMEX) and Union Pay.
Yes, they are. We accept over 110 currencies. This will often incur a slightly higher transaction fee. Check Pricing FAQs .
• Request a customized quote from our website or start a conversation through email, chat or phone.
• Upon receiving your quote, follow the link we send you and fill out the application form. If you’d like to discuss your quote, please contact us.
• If you would like to open a Westpac business bank account, please specify on the form.
• Upon your application being approved, the payment gateway will be set-up within 48 hours and your log-in details will be sent to you, so you can access Safe2Pay’s Virtual Terminal Dashboard.
• Once you’ve received your log-in details, you’ll also be able to download and active Safe2Pay’s PocketPOS app, enabling you to use your mobile as a virtual terminal.
You will need;
• Internet Merchant facility (Merchant ID/Terminal ID)
• Business bank account
• ABN.
• Website URL
• Refunds & Privacy policy
If you already have an Internet Merchant Account, your merchant ID and Terminal ID, we can have the Payment Gateway and Virtual Terminal up and running within 48 hours.
Please contact us at 1800 723 327 or email us at support@safe2pay.com.au
Our Virtual Terminal App runs on both Android & iOS (Apple) operating systems.
Our Virtual Terminal app is exclusive to Safe2Pay customers only.
Extremely secure. It utilises Safe2Pay’s Payment Gateway and tokenised payment system.
Once signing up to one of Safe2Pay’s products, you will receive your account log-in and temporary password. With these you will be able to log-in and start using the App, and also access your dashboard through our website.
If you are using an NFC enabled Android phone, you will be able to make contactless payments through tapping a customer’s credit card.
If you are using an Apple device, you will be able to simply manually input your customers card details or ‘capture’ (only for input – our app does not store card details) the numbers with your phones camera.
On the homepage of our website in the top right corner you will see the “LOG IN” button. Click on this. Then input your username/email and password.
If it’s your first time logging in, input the username/email & password that we provide you. You will then be prompted to create a new password.
You need to successfully sign-up to any Safe2Pay product.
Then you will receive your login details.
Once you’ve clicked on the “LOG IN” button on the home page – select the “Forgot my password” button and follow the prompts.
No one else can. Unless you’ve given out your username and password.
Yes
Your dashboard can be used to keep track of the money that goes in and out of your business, in-store and online. It allows you to view all purchases as daily, monthly or yearly spend. You can see what times you make most money, and what times you make least. You’re also able to filter payments down to the customer (using the last four digits). You can also process refunds and set up recurring payments from your dashboard.
Please contact us at 1800 723 327 or email us at support@safe2pay.com.au
Quotes are based off your monthly transactional volume and the industry you operate within. Please visit our Pricing FAQs for more info.
You will need;
• Internet Merchant facility (Merchant ID/Terminal ID)
• Business bank account
• ABN.
• Website URL
• Refunds & Privacy policy
By having a Westpac Business account, you’re are able to take advantage of same day settlement. For now, all other banks are next day.
Extremely secure. It utilises Safe2Pay’s tokenised payment system.
MasterCard, Visa, JCB, Diners Club, American Express (given the merchant has organised with AMEX), Union Pay, Apple Pay, Google Pay and Samsung Pay.
Yes, they are. We accept over 110 currencies. This will often incur a slightly higher transaction fee.Pricing FAQs
• Request a customized quote from our website or start a conversation through email, chat or phone.
• Upon receiving your quote, follow the link we send you and fill out the application form. If you’d like to discuss your quote, please contact us.
• If you would like to open a Westpac business bank account, please specify on the form.
• Upon your application being approved, the payment gateway will be set-up within 48 hours.
If you already have an Internet Merchant Account, your merchant ID and Terminal ID, we can have the payment gateway up and running within 48 hours.
Please contact us at 1800 723 327 or email us at support@safe2pay.com.au
A hosted payment page is a payments page that is hosted by an e-commerce payments provider. If you were to sign-up with Safe2Pay, when your customers click “pay now” or similar, they will be taken to our secure payments page (branded to your company website) where they can enter their card details and complete their purchase.
This is particularly good for merchants wishing to give their customers a convenient, online payment option. E.g. Medical practices, charities and professional services.
Quotes are based off your monthly transactional volume and the industry you operate within. Please visit our Pricing FAQs for more info.
By having a Westpac Business account, you’re are able to take advantage of same day settlement. For now, all other banks are next day.
Extremely secure. It utilises Safe2Pay’s Payment Gateway and tokenised payment system.
MasterCard, Visa, JCB, Diners Club, American Express and Union Pay.
Yes, they are. We accept over 110 currencies. This will often incur a slightly higher transaction fee. Check Pricing FAQs.
• Request a customized quote from our website or start a conversation through email, chat or phone.
• Upon receiving your quote, follow the link we send you and fill out the application form. If you’d like to discuss your quote, please contact us.
• If you would like to open a Westpac business bank account, please specify on the form.
• Upon your application being approved, the payment gateway will be set-up within 48 hours and Safe2Pay will create a Hosted Payment Page branded to your website.
• We will then send you the link, which you (or your developer) can implement on your website. Safe2Pay is happy to assist you with this for an extra fee.
You will need;
• Internet Merchant facility (Merchant ID/Terminal ID)
• Business bank account
• Merchant ID
• Terminal ID
• ABN.
• Website URL
• Refunds & Privacy policy
If you already have an Internet Merchant Account, Merchant ID, Terminal ID and necessary information, we can have the Payment Gateway and Hosted Payment Page up and running within 48 hours.
Please contact us at 1800 723 327 or email us at support@safe2pay.com.au
On the homepage of our website in the top right corner you will see the “My Account” button. Click on this. Then input your username/email and password.
If it’s your first time logging in, input the username/email & password that we provide you. You will then be prompted to create a new password.
You need to successfully sign-up to any Safe2Pay product.
Then you will receive your login details.
Once you’ve clicked on the “My Account” button on the home page – select the “Forgot my password” button and follow the prompts.
No one else can. Unless you’ve given out your username and password.
Yes
Your dashboard can be used to keep track of the money that goes in and out of your business, in-store and online. It allows you to view all purchases as daily, monthly or yearly spend. You can see what times you make most money, and what times you make least. You’re also able to filter payments down to the customer (using the last four digits). You can also process refunds and set up recurring payments from your dashboard.
Please contact us at 1800 723 327 or email us at support@safe2pay.com.au
This means that we are an Oracle preferred Australian organisation for providing integrated EFTPOS solutions for their cloud applications and platform services.
Due to Oracle’s plan to phase out their old services, starting with cutting support for their old software, your hotel will eventually need to make the switch. Contact Oracle or Safe2Pay now to get the process started.
This means Safe2Pay is one of Westpac’s preferred third-party payment gateway. It also means that work with Westpac to provide our EFTPOS terminals to Australian merchants.
Optus provides 3G connectivity for our EFTPOS Terminals.
Ingenico – a globally recognized manufacturer – provides the hardware for our state-of-the-art EFTPOS Terminals.
Luckily, we’ve designed our EFTPOS terminals so that they can be updated and integrated with any POS System. We just need the right amount of time to develop and test. Get in contact with us at 1800 723 327 or email us at contact@safe2pay.com.au.
DCC is a service that gives the customer a choice to pay in AUD or their local currency. For a customer it’s handy as it takes the guessing and converting out of how much AUD they’ve spent. This way, the customer feels confident that they weren’t unfairly charged.
For a merchant this means less chargeback disputes from disgruntled customers and reduced customer lines due to faster payments.
Please contact us at 1800 723 327 or email us at contact@safe2pay.com.au.
If you’re a hotel that would like to create a centralized location of all your offerings for your guests, then you are eligible. You’d also need to be signing up to either our EFTPOS or Payment Gateway payment solutions.
Safe2Pay will build the application, but it will be branded as your hotel. On the app store it will also appear as your app under your hotel’s name.
Please get in contact with us at 1800 723 327 to discuss your needs and how we can cater to them.
This will be confirmed after finding out about what you really need and hope to get out of the app. The more complex your needs are, the longer it will take.
Please contact us at 1800 723 327 or email us at contact@safe2pay.com.au.
Quotes are calculated based off a merchant’s monthly transaction volume, business type, and current industry. Other factors that may influence the fees are whether or not your business is seasonal or
These products all utilise Safe2Pay’s Payment Gateway, and merchants are only charged the transaction fees as such.
If you are only needing the virtual terminal you will not be charged anything extra.
If you are only needing the Hosted Payment Page you may only be charged if extra assistance is required to implement the page on your website.
It costs us money to facilitate each and every payment, along with money spent on administration and services to make sure our products are running safe and sound. For smaller monthly transaction volumes, we need to charge the $25 to cover these costs. The $25 is waived at $50,001+.
When accepting payments online, merchants will also be charged for things out of our control. These charges can include;
• Online merchant facility fee (this varies depending on your provider).
• Visa and/or MasterCard INTERNATIONAL Interchange fees (https://www.mastercard.com.au/en-au/about-mastercard/what-we-do/interchange.html).
