If you’ve any questions that aren’t answered in our FAQ guide below don’t hesitate to contact us and we’ll get right back to you.
How long does it take to get up and running?
Once you complete our registration form, our team will review your details and get you up and running within 24 hours, provided you have an established Internet Merchant Facility. If you still need to setup an Internet Merchant Facility it might take a bit longer, but we can help out with that, and there is no extra charge.
What information do I need to provide to use Safe2Pay?
Signing up with SafePay is simple. We have a short registration form you need to submit. No major paperwork!
When will the money I charge with Safe2Pay end up in my bank account?
Most payments processed by Safe2Pay will appear in your merchant account by the following business day – this will usually be mentioned within your Internet Merchant Facility letter of offer.
Can I start integrating with Safe2Pay while I wait?
Yes. You can start to integrate against our test system before you sign up. Our On-boarding team will assist throughout this process.
Can I change my plan at any time?
Yes you can. If you find that you need to change your plan, you can easily change it by contacting us, or by logging into your dashboard and heading to ‘my plan’. The change will take place at the start of your new billing cycle.
When do I have to pay the annual fee?
ou don’t pay anything until you activate your account – we know that building a new site, integrating with a payment gateway and ironing out niggling bugs can take time, so we don’t take a cent until you go live.
Can I process refunds with Safe2Pay?
Yes. Our dashboard will allow you to process refunds on any transaction processed by Safe2Pay. There is also functionality in the API to refund a transaction.
Do I get charged for a refund?
Yes. A refund is seen as a transaction and will add to your monthly transactions.