Privacy Policy

Collection of Information

In order to use the Safe2Pay’s payment solutions, including Payment Gateway, EFTPOS and/or Mobile Wallet Solutions (“Safe2Pay Payment Solutions”), we require information including but not limited to;-

  • Contact details including your name, email address, telephone/mobile number and address.
  • Payment details including credit/debit card details.
  • Correspondence, particularly with regard to sales, support and accounts, including email.

Any information referred to above (the “Collected Information”) is collected via correspondence from you or your company. This may be via the telephone, email, or directly through our website.

Any information referred to above (the “Collected Information”) is collected via correspondence from you or your company. This may be via the telephone, email, or directly through our website.

Use of Collection Information

Any Collected Information is required in order to provide you with the Safe2Pay Payment Solutions and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on the Safe2Pay website. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. Persistent cookies may be used for affiliate registrations, analytics and other similar purposes. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We use cookies in the following ways:

  • When you register for any of Safe2Pay’s Payment Solutions, we use cookies to make it easier for you to navigate through and complete the registration form.
  • When you login to your Safe2Pay Dashboard, available once you are a Safe2Pay customer, we use cookies to easily authorize your credentials as you navigate through our secure pages.
  • If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our administration area, may be limited.
  • Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to, or control over, these cookies.
  • This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers.

Registration

In order to use this website, you must first complete the registration sign up form and create a username and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

You have the option to provide company demographic information (such as industry type and business size) to us. We encourage you to submit this information so we can provide you with a more personalised experience on our site. Safe2Pay Pty Ltd is the sole owner of the information collected on www.safe2pay.com.au. Safe2Pay collects personally identifiable information from our users at several different points on our website.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and postal address) and financial information (such as credit/debit card number, expiration date and CVV).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Safe2Pay uses personally identifiable information for essential communications, such as confirmation emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]

Third Parties

We use other third parties to provide the essential links between the merchants, the banks and ourselves in order to provide Safe2Pay’s Payment Solutions. When you sign up for Safe2Pay, we will share the Collected Information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Safe2Pay does not share any Collected Information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your Collected Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

Testimonials

We post customer testimonials on our website which may contain personally identifiable information such as the customer’s name. We shall obtain the customer’s consent prior to posting the testimonial.

Partner’s Directory

Safe2Pay provides free-of-charge a directory for associated partners to join. This is a process initiated and completed entirely by the partner, with all information submitted by the partner. If at any time the partner feels that they no longer wish to be a part of this directory they can request to be removed by emailing us at [email protected]

Links

There are many links on the Safe2Pay website to external entities. The terms and conditions set out in this privacy statement only covers the domain name of www.safe2pay.com.au

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

For further protection, Safe2Pay also randomly generates a one-time token associated the transaction.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable and industry standard means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at [email protected].

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate the information by making the change on the Your Profile page in the Safe2Pay Administration Area or by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below.

Changes to Privacy Policy

Any changes to change our privacy policy, we will be posted on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Safe2Pay

Safe2Pay Pty Limited

3 Spring Street,

Sydney NSW 2000

Email:[email protected]
Contact: 1800 723 327