Privacy Policy
Terms & Conditions

Collection of Information

In order to use the Safe2Pay’s payment solutions, including Payment Gateway, EFTPOS and/or Mobile Wallet Solutions (“Safe2Pay Payment Solutions”), we require information including but not limited to;-

  • Company details including your company name, website, email address, type of business and ABN.
  • Contact details including your name, email address, telephone/mobile number and address.
  • Payment details including credit/debit card details.
  • Correspondence, particularly with regard to sales, support and accounts, including email.

Any information referred to above (the “Collected Information”) is collected via correspondence from you or your company. This may be via the telephone, email, or directly through our website.

Use of Collection Information

Any Collected Information is required in order to provide you with the Safe2Pay Payment Solutions and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on the Safe2Pay website. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. Persistent cookies may be used for affiliate registrations, analytics and other similar purposes. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We use cookies in the following ways:

  • When you register for any of Safe2Pay’s Payment Solutions, we use cookies to make it easier for you to navigate through and complete the registration form.
  • When you login to your Safe2Pay Dashboard, available once you are a Safe2Pay customer, we use cookies to easily authorize your credentials as you navigate through our secure pages.
  • If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our administration area, may be limited.
  • Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to, or control over, these cookies.
  • This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers.

Registration

In order to use this website, you must first complete the registration sign up form and create a username and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.

You have the option to provide company demographic information (such as industry type and business size) to us. We encourage you to submit this information so we can provide you with a more personalised experience on our site. Safe2Pay Pty Ltd is the sole owner of the information collected on www.safe2pay.com.au. Safe2Pay collects personally identifiable information from our users at several different points on our website.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and postal address) and financial information (such as credit/debit card number, expiration date and CVV).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Safe2Pay uses personally identifiable information for essential communications, such as confirmation emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at support@safe2pay.com.au

Third Parties

We use other third parties to provide the essential links between the merchants, the banks and ourselves in order to provide Safe2Pay’s Payment Solutions. When you sign up for Safe2Pay, we will share the Collected Information as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Safe2Pay does not share any Collected Information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your Collected Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

Testimonials

We post customer testimonials on our website which may contain personally identifiable information such as the customer’s name. We shall obtain the customer’s consent prior to posting the testimonial.

Partner’s Directory

Safe2Pay provides free-of-charge a directory for associated partners to join. This is a process initiated and completed entirely by the partner, with all information submitted by the partner. If at any time the partner feels that they no longer wish to be a part of this directory they can request to be removed by emailing us at support@safe2pay.com.au

Links

There are many links on the Safe2Pay website to external entities. The terms and conditions set out in this privacy statement only covers the domain name of www.safe2pay.com.au.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

For further protection, Safe2Pay also randomly generates a one-time token associated the transaction.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable and industry standard means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can email us at support@safe2pay.com.au.

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate the information by making the change on the Your Profile page in the Safe2Pay Administration Area or by emailing our Customer Support at support@safe2pay.com.au or by contacting us by telephone or postal mail at the contact information listed below.

Changes to Privacy Policy

Any changes to change our privacy policy, we will be posted on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Safe2Pay

Safe2pay Pty Ltd

25 Bligh Street,

Sydney NSW 2000
Email: support@safe2pay.com.au

 

 

 

 

Disclaimer

By interacting, browsing or accessing any of the services that are provided by this website or Safe2Pay, the Client accepts and agrees to be bound by the Terms and Conditions that are set out below, without limitation or qualification. It should be noted that Safe2Pay retains the right to amend these terms and conditions at any time without notice to the Client.

These Terms and Conditions contain legal obligations; therefore it is advised that the Client read it carefully. All notices or further communications in respect to these terms and conditions must be in writing, and must be delivered by hand; mailed postage pre-paid, either by registered or certified mail, return receipt requested; or by overnight courier; to Legal Counsel at the mailing address detailed on the Contact page of this site.

1. In this document:

Safe2Pay refers to Safe2Pay Pty Ltd ACN 611437391 Trading As “Safe2Pay”;
“Client” includes the directors and relevant associated parties that enlist the use of services provided by Safe2Pay;
“Services” refers to any goods and/or services that are supplied by Safe2Pay to the Client pursuant to the order of the Client and any other goods and/or services supplied by Safe2Pay incidental to the supply of any or all of the goods and/or services ordered by the Client; and

Terms refers to these terms and conditions.

2. General

(a) Any order received for Services to be supplied by Safe2Pay (whether oral or written) is deemed to be an order incorporating these Terms to the exclusion of all other terms and conditions, prior to discussions, representations, understandings or agreements regarding the Services.

(b) Safe2Pay reserves the right to amend these Terms at any time by written notice to the Client.

(c) No agreement is valid between the Client and Safe2Pay regarding the supply of the Services, until an order is received and accepted in writing by Safe2Pay.

(d) The Client may not cancel an order processed by Safe2Pay, without written authority by Safe2Pay. The Client agrees to indemnify Safe2Pay in full against all loss (including loss of profit), costs (including labour, damages, charges and expenses) that Safe2Pay may incur as a result of cancellation.

3. Description

Any description of the Services is given by way of identification and will not constitute a contract of sale by description.

Safe2Pay retains the right to correct any error or omission, in any sales information, quotation, invoice or other document, issued by Safe2Pay without any liability to Safe2Pay.

4. Payment

(a) The Client must pay all invoiced amounts for Services within 14 days of receiving an invoice from Safe2Pay. The Client agrees to pay all amounts incurred by the Client or any incurred as a result of the Username and password associated with the Client (whether authorised or not).

(b) The Client agrees that all payment amounts are nonrefundable.

(c) All amounts owing and outstanding by the Client to Safe2Pay on any account become immediately due and payable (without notice). Safe2Pay reserves the right to refuse to supply or re-supply, or to suspend or cease the supply of any Service(s) (as appropriate) until all amounts owed or owing by the Client to Safe2Pay are paid to Safe2Pay in full in cleared funds.

(c) The Client agrees to pay for any collection fees or charges (including legal fees and charges on a solicitor / client basis) Safe2Pay incurs in attempting to recover payment(s) owed by the Client.

5. Technical Advice

Safe2Pay assumes no liability for any technical advice, recommendation, information or assistance given, or the results obtained there from. Any advice given by Safe2Pay to a Client is given at the sole risk of, and subject to verification by, the Client and the Client hereby indemnifies and keeps indemnified Safe2Pay from and against any loss, damage cost or other expense of whatsoever nature in respect of the application of such advice by the Client.

6. Warranties

(a) Subject to the provisions of the Trade Practices Act 1974 (Cth) and any other relevant and applicable State and/or Commonwealth legislation (Statutory Provisions): Safe2Pay warrants that reasonable efforts will be made to ensure that the Services will be:

provided with due care and skill; and
of merchantable quality.
(b) Safe2Pay does not warrant that:

the Services will be uninterrupted or error free;
the Services will meet the Client’s requirements, other than as set out in this agreement;
the Client’s customers are entitled to use the credit card information they submit on the Client’s website.
(c) The Client warrants that:

  • The Client will conduct such tests and computer virus scanning as may be necessary to ensure that data uploaded or downloaded by the Client from or to Safe2Pay server(s) does not contain any virus and will not corrupt the data or systems of any person in any way;
  • The Client will keep secure at all times all passwords and cryptographic keys used to access, process and download data from Safe2Pay server(s);
  • The Client will follow all cryptographic key management procedures specified by Safe2Pay;
  • The Client is solely responsible for persons accessing the Client’s website and account and must not refer complaints or inquiries in relation thereto to Safe2Pay; and
  • all information and details the Client has supplied to Safe2Pay are true and correct.
  • Safe2Pay does not warrant the quality, accuracy or completeness of any information on this website; such information is provided “as is”. This website may include inaccuracies or typographical errors. At no point shall Safe2Pay be held liable for any damages whatsoever, howsoever caused, arising directly or indirectly in connection with this website or its use including special, indirect or consequential loss or damage, or loss of profit, business, revenue, goodwill or anticipated savings.

7. Security of Cardholder Data

We are responsible for ensuring the security of Card Holder Data (defined as a primary account number, expiry and CVV) in our possession and will maintain all reasonable administrative, technical and physical processes to protect all information regarding you and your customers that is stored in our systems from unauthorized access. We cannot guarantee that unauthorized third parties will never be able to circumvent those measures or use such personal information in this case. You agree that you provide this personal information regarding you and your customers at your own risk.

8. Liability

(a) All conditions and warranties expressed or implied by the Statutory Provisions, law, trade, custom or usage, are expressly excluded to the maximum extent permitted by law.

(b) Safe2Pay is not liable for, and the Client indemnifies Safe2Pay from and against, any damage or loss (including all direct and indirect damages, losses, costs and expenses) incurred by the Client after the Services have been provided, except to the extent that such damage or loss is a direct result of Safe2Pay’s express instructions.

(c) Safe2Pay liability for a breach of a condition or warranty implied into these Terms by the Statutory Provisions is limited to the full extent permitted by law to either of the following as determined by Safe2Pay in absolute and sole discretion:

The replacement of the Services or the resupply of equivalent Services;
Repair of the Services or payment of the cost of having the Services repaired;
Refunding the payment made by the Client, or part of that payment (where appropriate), for the Services ordered, or offering credit where payment has not been made.

  1. Indemnity

(a) The Client indemnifies Safe2Pay and keeps Safe2Pay indemnified against all claims, suits, actions, demands, loss, costs, damage to property, expenses (including legal expenses on a full indemnity basis), judgments and awards made against Safe2Pay or incurred by Safe2Pay to the extent that such liability is caused by:

The Client’s breach of the Terms;
The Client’s (including employees and customers of the Client) acts or omissions (whether negligent or not);
any material or information issued from or to the Client using the Services, and the Client acknowledges that Safe2Pay does not vet, review or approve any such material or information and that the Services are used at the Client’s risk;
(b) The Client indemnifies Safe2Pay and keeps Safe2Pay indemnified from and against all claims, tort, liability and expense on account of any injury or damage except for the portion of the damage directly caused by Safe2Pay’s negligence.

(c) This clause 8 constitutes a continuing indemnity and is in addition to any other rights Safe2Pay may have, and the Client agrees to the burden of proof in respect to any alleged defect in the Services.

10. Suspension

Safe2Pay may suspend the Service (or any part thereof) or disconnect or deny the Client access to the Service to remedy any defect or failure or to improve the Service, or in any other instance Safe2Pay deems necessary, or if the Client is in breach of the Terms. The Client will remain liable for all charges and fees throughout any period of suspension.

11. Appointments

For the purposes of providing the Services, Safe2Pay may appoint other persons or entities to manage or carry out certain parts of the Services on Safe2Pay’s behalf and may remove any persons or entities such appointed.

11. Merchant Account

The Client will be required to obtain (if not obtained already) a merchant account from a banking institution in order to receive the Services. The Client agrees to abide by the terms and conditions of such an account at all times.

12. Procedures

The Client must comply with the directions and procedures that Safe2Pay provides in regard to the use of the Services.

13. Intellectual Property

(a) The Client agrees that nothing in these Terms transfers or assigns any intellectual property rights from Safe2Pay to the Client.

(b) Safe2Pay either owns the intellectual property rights in the underlying HTML, audio clips, text, Java scripts and other content that is made available to the Client on this website, or has obtained the permission of the owner of such intellectual property to be utilized on this website.

(c) the Client acknowledges and agrees that it does not have any rights in the intellectual property in or associated with Safe2Pay, the underlying HTML, audio clips, text, Java scripts and other content made available on this website other than pursuant to the Licence under these Terms and Conditions.

14. Spam

Safe2Pay may refuse, suspend or cancel the Services, or take any other action deemed necessary, immediately if:

The Client, or any user of the Client’s website, uses and/or used the Services for the purposes of spamming;
if any other person has used Safe2Pay server(s) or the Services for the purposes of spamming;

15. Credit Check

The Client consents to, and agrees to provide the necessary assistance for, Safe2Pay to obtain a credit report from a recognised credit reporting agency containing personal information for business purposes, including the assessment of an order for Services or collection of overdue accounts.

16. Users

Without prior written consent from Safe2Pay, the Client will not operate more than one business from a Safe2Pay account established for the Client.

17. Prices and Taxes

(a) In this clause the terms ‘GST’, ‘supply’ and ‘taxable supply’ have the same meaning as in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

(b) All prices and quotes provided by Safe2Pay are estimates only and do not constitute an agreement to supply Services in accordance with that price/ quote and are subject to alteration.

(c) Unless expressly stated otherwise all prices are exclusive of GST. The amount to be paid or other consideration to be provided to Safe2Pay for any taxable supply Safe2Pay makes that is governed by or connected with these Terms must be increased by an amount equal to any GST which Safe2Pay become liable to pay in respect of that supply so that Safe2Pay retain after the payment of GST the amount which Safe2Pay would have been entitled to receive but for our obligation to pay GST.

(d) Unless expressly stated otherwise all fees are billed on a per transaction basis.

(e) The Client acknowledges and agrees that Safe2Pay may apply a retail margin to the merchant service fee declared by the Client’s acquirer.

18. Miscellaneous

(a) Any right created by the Terms may only be waived in writing and signed by the party granting the waiver.

(b) The Client may not assign any rights and/ or obligations under this agreement without prior written consent from Safe2Pay.

(c) Unless otherwise stated all references to amounts of money are references to Australian currency.

(d) The Terms are governed by the laws applicable in New South Wales, Australia.

(e) If any part or provision of the Terms or their application to any person or circumstance is illegal or unenforceable the part or provision will be interpreted as may be necessary to ensure it is not illegal or unenforceable and if any part or provision can not be so interpreted then it will be severed from the Terms and the remaining provisions will continue in force.

19. Confidentiality

The Client agrees to keep confidential (and not disclose or use) and take all reasonable steps to ensure that employees, agents etc keep confidential, at all times all information regarding Safe2Pay including without limitation the affairs, systems, procedures, strategies, customers and pricing (‘Confidential Information’) related to Safe2Pay. The obligations of confidentiality do not apply if the Confidential Information is already in the public domain (other than as a result of a breach of this or a similar agreement) or the Client is required to disclose such information by any law or court order.

20. Force Majeure

Safe2Pay is not liable for any failure to perform or delay in performing its obligations under these Terms if that failure is due to anything beyond reasonable control of Safe2Pay which includes, without limitation, strikes, lockouts, shortages of raw materials, fuel, power, labour, transport, acts of God, fire, riot, explosion, accident, sabotage, breakdowns or machinery. A force majeure event does not affect either party’s obligation to make any payment.

21. Limited Licence

(a) Subject to compliance with these Terms and Conditions, Safe2Pay grants the Client a limited licence to display, print, download and use the underlying HTML, text, audio clips and other content on the Client’s computer, that is made available to the Client on this website, for non-commercial, personal, or educational purposes only (Licence), provided that:

The Client does not modify, alter or deface any such content; and
The Client includes and displays on each copy of such content, the associated copyright notice and its limited Licence.
No other use is permitted.

(b) Without limiting the generality of the foregoing, the Client may not:

Make any commercial use of such content;
Include such content in or with any product that the Client creates or distributes; or
Copy such content onto any other website (this includes websites owned by the Client).
(c) Notwithstanding the above, nothing contained in this License shall be construed as conferring any right under any copyright of Safe2Pay or any other person who owns the copyright in content provided on this website.

22. Registration, Accounts and Passwords

(a) Safe2Pay provides services and related features that may require registration. Should the Client choose to register for such services or related features, the Client agrees to provide accurate and current information as required by the relevant registration process, and to promptly update such information as necessary to ensure that all information is kept accurate and complete. the Client agrees to be responsible for the following:

Maintaining the confidentiality of any passwords or other account identifiers owned by the Client.
Maintaining the confidentiality of all activities that occur under the account that is associated to the Client.
(b) the Client agrees to notify Safe2Pay of any unauthorized use of the Client’s password or account. Safe2Pay at no point shall be held responsible or liable, directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with, the Client’s failure to comply with this section.

23. Trade-Marks

“Safe2Pay” is a trade-mark of Safe2Pay Pty Ltd. The names of all other products and/or services mentioned on this website are the trade-marks of their respective owners. The displays of trade-marks or trade names on this website do not convey or create any license or other rights in these marks or names. Any unauthorized use of these marks or names is strictly prohibited.

24. No Endorsement

Links or other material and content found on this website is not, and is not intended as, an endorsement of any third party products or services described on this website. Any opinions expressed in such material and content are those of its author(s) and do not necessarily reflect those of Safe2Pay.

25. Submission of Confidential Information

(a) All information that is transmitted to Safe2Pay through this website becomes the exclusive property of Safe2Pay, which may not be used for any purpose without restriction or compensation.

(b) Information transmitted to this website may be intercepted by third parties. You should transmit such information by other means if you are concerned about its confidentiality.

26. Privacy

The details on how Client information is collected, used and disclosed by Safe2Pay can be found in the Privacy Statement.